PRIVACY POLICY for Edin Rodriguez Agency PLLC
Edin Rodriguez Agency PLLC
Effective Date: February 1, 2025
At Edin Rodriguez Agency PLLC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our website and any applications or tools provided.
1. Information We Collect
Personal Information
We may collect personal information, such as:
Name
Email address
Phone number
Address
Company name
Job title
Any other information you voluntarily provide to us
2. Usage Data
We may also collect non-personal information, such as:
IP address
Browser type
Device information
Pages visited
Date and time of visits
Referring website
How We Use Your Information
We use the information we collect for the following purposes:
To respond to your inquiries and provide information about our products or services.
To process and fulfill requests, orders, and inquiries related to our products or services.
To send promotional emails or newsletters, which you can opt out of at any time.
To improve our website and services.
To prevent fraud and enhance security.
To comply with legal obligations.
We do not share or sell SMS opt-in, or phone numbers for the purpose of SMS.
We may share your information with third parties, including:
Legal authorities when required by law or to protect our rights and interests.
We use cookies and similar technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.
You have the following choices regarding your information:
You can update or correct your personal information by contacting us.
You can unsubscribe from marketing emails by following the instructions in the email.
You can request the deletion of your personal information, subject to legal requirements.
We employ industry-standard security measures to protect your data. However, no method of transmission over the internet or electronic storage is completely secure.
Our website is not intended for children under the age of 13. We do not knowingly collect or maintain information from individuals under 13 years of age.
We may update this Privacy Policy periodically. The "Last Updated" date at the top of this policy reflects the most recent changes.
We are committed to keeping our clients informed about significant changes to our SMS/MMS messaging policies. Any major updates will be reflected promptly in this Privacy Policy.
This Privacy Policy is governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.
Personal Information: Name, email address, phone number, payment details, and any other information you provide to us when signing up for or using our services.Usage Data: Information about how you use our application, website, and services, such as your activity, device information, and location data.Cookies and Tracking Technologies: We may use cookies and other tracking technologies to enhance your experience and gather usage data.
As part of our communication services, LeadWave offers SMS/MMS messaging capabilities, adhering to the highest standards of service quality and regulatory compliance, including CTIA guidelines, the Short Code Monitoring Handbook, and carrier-specific codes of conduct. This addition to our privacy policy outlines our practices and policies specific to SMS/MMS messaging:
LeadWave conducts regular audits and reviews of our SMS/MMS messaging practices to ensure strict compliance with legal standards and industry guidelines. These reviews help us identify and rectify any discrepancies in real-time and maintain the highest standards of messaging integrity.
We employ automated SMS messaging for two primary purposes:
Consultation Outreach: To engage with prospective clients by providing information about our in-home and non-medical care services, and inviting them to schedule a consultation.Appointment Confirmations: To confirm, remind, and manage appointments with our clients to ensure they receive timely and efficient care services.Before sending any marketing, promotional, or informational SMS/MMS messages, LeadWave will obtain express, written, and logged consent from the recipients. This consent will be captured through a double opt-in mechanism, ensuring full compliance with legal and regulatory standards.
Types of Messages Sent
For Consultation Outreach: Initial greetings, service information, follow-ups for further engagement, and prompts to schedule a consultation.For Appointment Confirmations: Notifications of upcoming appointments, reminders, options to confirm or reschedule appointments, and occasional follow-ups for feedback post-appointment.
Message Flow
Consultation Outreach Flow:Prospective clients will receive an initial SMS introducing our services followed by a series of messages that may include detailed service descriptions, benefits, and prompts to contact us for scheduling a consultation.Appointment Confirmation Flow: Clients will receive messages confirming the date and time of their appointments, reminders a day before, and instructions for rescheduling or cancellation if necessary.
Audience
Our SMS campaigns are directed towards:
Prospective Clients: Individuals who have expressed interest in learning more about our in-home and non-medical care services.Existing Clients: Individuals currently receiving our services, for ongoing communication regarding their appointments and care coordination.
Opt-in and Opt-out Process
Opt-In Process: Clients are invited to subscribe to our SMS services either during the initial service sign-up, through our website via a dedicated form, or verbally agreeing during a preliminary consultation call. Confirmation of subscription is sent via SMS.Opt-Out Process:At any time, clients can opt-out of receiving SMS messages by replying with the keyword "STOP" to any of our messages. A confirmation of unsubscription will be sent via SMS to ensure no further messages are delivered unless re-subscribed.
To subscribe to our SMS services, clients must explicitly opt-in through our website or during initial service registration, with a follow-up SMS confirming their subscription. Clients may opt-out at any time by replying with 'STOP' to any message received. All opt-ins and opt-outs are logged and managed diligently to ensure compliance with applicable laws and carrier requirements.
Data Protection and Privacy
We are committed to protecting the privacy and security of our clients' personal information. Data collected through our SMS campaigns is securely stored and used solely for the purposes outlined here, complying with all applicable privacy laws and regulations.
To further protect the privacy and security of our clients, all personal information collected through our SMS/MMS campaigns is stored securely and is accessed only by authorized personnel. We employ industry-standard security measures to prevent unauthorized access, disclosure, or misuse of your data. Specific protocols are in place for the protection of data related to SMS/MMS services, adhering to the latest privacy laws and regulations.
Frequency of Messages and Content
Consultation Outreach: Messages are typically sent as part of an initial sequence over the course of one to two weeks, depending on client interaction.Appointment Confirmations: Clients receive messages a week, a day, and an hour before their scheduled appointments to ensure proper communication and management of their care schedules. In accordance with best practices and to prevent spam, LeadWave limits the sending of SMS/MMS messages to no more than 50 messages per originating number per minute. This policy helps maintain the integrity and effectiveness of our messaging campaigns.
LeadWave prohibits the use of SMS/MMS messaging for certain types of content and campaigns, including but not limited to loan advertisements, debt collection attempts, work from home offers, and political messaging. Compliance with these restrictions ensures responsible use of our messaging services and adherence to industry standards and regulations.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide, maintain, and improve our services. To process payments and manage subscriptions. To communicate with you, including sending updates, promotional materials, or customer support messages
.
To ensure the security of our website and services. To comply with legal obligations and resolve disputes.
3. How We Share Your Information
We do not sell, rent, trade, or share your personal information with third parties. Your data remains confidential and is used solely to provide and improve our services. We may disclose information only if required by law or in response to legal requests from government authorities
4. Data Security
We use industry-standard security measures to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to access, correct, or delete your personal information. You may also withdraw your consent for us to process your data at any time. To exercise these rights, please contact us at (817) 785-7212 or email me at [email protected].
6. Retention of Data
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Edin Rodriguez Agency PLLC
Fort Worth, Tx 76132
Email: [email protected]
Phone: (817) 785-7212
By: Edin Rodriguez Agency PLLC
4903 S Hulen Street, Fort Worth, Tx 76132